Returns

Step 1:

Make sure to return the item in its original packaging and in undamaged condition. Please seal the package with transparent tape and avoid using duct tape.

Step 2:
Write your address on a piece of paper as the return address, and also include our address as the delivery address. When returning a package, it is essential that we can identify who the package is from. If this is not done, there is a risk that your package may get lost with the delivery service, such as PostNL or DHL, or that we may not be able to accept the package.

Step 3:
Register your return with us via email at info@tiafour.nl. We would appreciate it if you could provide the reason why you wish to return the item. Once you exercise your right of return and we receive your IBAN details, your money will be refunded within 10 days.
Note! It is important that we receive proof that the item has been returned to us. This proof can be a shipping receipt from DHL/PostNL or a confirmation email from the carrier.

Step 4:
Send the package via PostNL or DHL, as these are the most affordable return options. Shipping or pickup costs are at your own expense. We appreciate your understanding.
Note! If the goods arrive at our warehouse damaged, poorly packed, or not in accordance with our return conditions, we reserve the right to refuse acceptance of the goods. In that case, you will not be entitled to a return.
If you have a complaint, we always request that you send photos along. This way, we can work with you to find a solution that satisfies you.